Welcome to Bill Rapp Subaru
Bill Rapp Subaru, located at 3446 Burnet Ave in Syracuse, NY, stands out for its exceptional customer service and expert sales team. Customers consistently praise their experiences with knowledgeable representatives like Stephen Rudenis, who prioritize understanding client needs and ensuring satisfaction throughout the buying process. Reviewers frequently mention the seamless purchase experience and the transparency in pricing, making it a trusted choice for both new and returning clients. With a commitment to service excellence beyond the sale, including complimentary inspections for Subaru vehicles, Bill Rapp Subaru cultivates lasting relationships with its clientele, embodying a genuine passion for customer care.
Bill Rapp Subaru: Reviews & Ratings
My mom and I came in to buy and car and she left so happy. Ever since she bought the car, she has called me everyday telling me about how happy she is with her decision. Working with Stephen Rudenis was a wonderful experience. He took the time to listen to our concerns, explain each car and breakdown the numbers. I have never had such a great experience with a car sales representative and I would confidently recommend him to friends and families looking to buy a car!
Back in January 2025 I went here on my mom and sisters advice. It was then I met Stephen Rudenski (?). A most knowledgeable sales person who set me up in a sweet outback. I drove that hard and it didn't ever let me down. But alas my wife's 08 cobalt was dying, rust, air bags, and the transmission light came on. Her car was dying a slow death. So we went to see Stephen once again. He put her in a imprezza sport, still a SUV. But small, so we both drive subarus now and 100% satisfied with them. Go see Stephen for a great deal.
Stephen was great to work with and took a lot of stress out of the purchase and trade process. He made my outback purchase seamless and easy.
I purchased a 2017 Outback here in late 2017. Buying the car was enjoyable (thanks Brian M) and I got a fair price. Since then, I've had three oil changes, a few minor repairs, and one recall. I found it easy dealing with the service department (thanks Rich) and everything was done correctly the first time. UPDATE-1: When you take a Subaru that was purchased at Bill Rapp's to their service department to have a New York State inspection, there is no charge. UPDATE-2: I've purchased one Jaguar and seven Subaru cars here over the past 35 years. I enjoy dealing with Frank and Sam in sales, Rich and the others in service, and Craig and his colleagues in the body shop.
I had a fantastic experience working with Stephen Rudenis at Bill Rapp Subaru. From start to finish, he was incredibly helpful, knowledgeable, and patient. He took the time to explain all the details of the car I was interested in, answering every question I had with expertise and genuine enthusiasm. What really stood out, though, was his kindness and attention to detail. Not only did he guide me through the whole buying process smoothly, but he also went above and beyond by helping me install my car seats—something I didn’t expect at all! His willingness to go that extra mile really made a difference and made the entire experience much more enjoyable. If you're looking for a car salesman who truly cares about making your experience easy and positive, I highly recommend Stephen. I felt well taken care of every step of the way.
My son was recently in an accident and we needed to get a new car quickly. Matt Rabbia was super helpful and efficient. This is the second car I have purchased with Matt's help and a family total of 8 Subarus from Rapp over the past 20 years. If you need quality and speed Matt at Bill Rapp Subaru will get it done.
The best experience I had at a dealership. They went above and beyond my expectations and made sure I was happy with my new car. In the past, buying a car was nothing but stress and anxiety. This was the first time I left very happy. My salesman Matt was great as was everyone else and I love my new WRX. They have a customer for life!
I bought a used ascent and had a great experience. Sam my salesman was very knowledgeable, not pushy and friendly to work with. Sean the finance manager was negotiable and willing to make a fair deal. Helped me to negotiate a 5.99 percent interest rate on a two year old car w 10k miles. Can’t beat that, would highly reccomend!
Location
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3446 Burnet Ave, Syracuse, NY 13206, United States Hotline: +1 315-437-2501
If you're in the Syracuse area and in the market for a reliable vehicle, look no further than Bill Rapp Subaru. Nestled at 3446 Burnet Ave, this dealership has established a reputation for unparalleled customer service and an excellent selection of Subaru vehicles. From the first moment you step onto the lot, you can sense the welcoming atmosphere that emanates from their dedicated team.
Many customers, like Christine Andrews, attest to the warm and thorough service they received. Christine recounts a joyful experience alongside her mother, praising their salesperson, Stephen Rudenis, for listening attentively and providing clear explanations. Such attention to detail transforms a potentially stressful process into an enjoyable journey, fostering long-term satisfaction.
Another customer, Bob Davis, found himself returning to Bill Rapp Subaru not just once but multiple times. He recalls his interactions with Stephen as both informative and stress-free, leading him to drive home in a stylish Subaru Outback. It’s this kind of personalized service that casts a spell over customers and establishes lifelong bonds with the dealership.
The dealership isn't just focused on sales; they also prioritize ensuring that every customer's experience endures beyond the initial purchase. Take the experience of N N, who has bought several cars over decades at Bill Rapp. From reliable servicing to accommodating inspections, their service team assures that every customer feels valued and taken care of long after they drive off the lot.
In a marketplace bustling with options, Bill Rapp Subaru stands out for its commitment to community, customer service, and, of course, high-quality Subaru vehicles. Whether you're looking for a robust Outback or a sporty Impreza, you’ll find knowledgeable staff ready to make the process seamless and enjoyable. With a dedicated team like Stephen, who goes above and beyond—as noted by Elizabeth Neeves—the experience truly is second to none.
For anyone considering a new vehicle, a visit to Bill Rapp Subaru is not just recommended; it's essential. Their dedication to customer happiness resounds in the glowing testimonials that past buyers have provided. Truly, this dealership isn’t merely about selling cars; it's about fostering relationships and creating unforgettable experiences. Call them at +1 315-437-2501 or stop by; you won’t be disappointed.